Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
- Success. Our winning team pursues excellence while learning and evolving
- Career growth. We develop industry leading talent because Ross grows when our people grow<
- Teamwork. We work together to solve the hard problems and find the right solution
- Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE
The Mailroom Manager is responsible for leading the daily operations of the NYBO Mailroom, including mail, package, sample, shipping, courier, inventory, and printer/MFD support services. This role ensures that mail room operations are executed accurately, efficiently, safely, and in alignment with business needs and service expectations.
The position directly supervises the Mailroom team and is accountable for staff scheduling, workload management, training, performance expectations, and consistent service delivery. The role also manages inventory controls, ordering processes, vendor coordination, and operational reporting to support a reliable and well-organized workplace service environment.
This position serves as the primary operational owner for Mailroom services, assigned supply inventory, and MFD/printer vendor management at NYBO, partnering closely with Corporate Properties, IT, HR, Loss Prevention, Procurement, vendors, business admins, and key stakeholders to support daily operations and continuous improvement.
ESSENTIAL FUNCTIONS
• Lead daily NYBO Mailroom operations, including inbound/outbound mail, packages, samples, shipping requests, courier coordination, and internal deliveries.
• Supervise, schedule, coach, and develop Mailroom staff to ensure appropriate coverage, accountability, and consistent service delivery.
• Assign daily work, balance workload, and adjust priorities based on business volume, urgent requests, and operational needs.
• Ensure mail, packages, and samples are received, tracked, sorted, and delivered accurately and timely.
• Maintain standard operating procedures, service expectations, escalation protocols, and a clean, safe, and organized mail room environment.
• Manage inventory control for assigned mail room, shipping, office, pantry, and operational supplies.
• Maintain appropriate par levels based on usage trends, business needs, seasonality, budget expectations, and available storage.
• Conduct routine inventory reviews, cycle counts, and reconciliations to ensure supply availability and accurate records.
• Place supply orders timely and resolve vendor issues related to delivery delays, backorders, substitutions, quality, or invoicing.
• Identify opportunities to improve inventory accuracy, reduce waste, standardize supplies, and manage costs.
• Serve as the primary operational contact for NYBO printer/MFD vendor support and service coordination.
• Monitor service requests, repair tickets, toner/supply replenishment, equipment uptime, recurring issues, and escalations.
• Coordinate vendor response for preventative maintenance, equipment repairs, replacements, and issue resolution.
• Partner with IT, Procurement, Corporate Properties, and business teams on printer placement, service needs, and usage concerns.
• Track vendor performance against service expectations, response times, open tickets, recurring issues, and service levels.
ESSENTIAL FUNCTIONS (cont.)
COMPETENCIES
QUALIFICATIONS & SPECIAL SKILLS REQUIRED
• 7 to 10 years of experience in mailroom operations, workplace services, office services, logistics, facilities support, corporate services, or a related operational environment.
• 3 to 5 years of direct people leadership experience preferred, including scheduling, coaching, performance feedback, workload management, and team development.
• Strong knowledge of mailroom operations, shipping and receiving processes, package tracking, courier coordination, internal delivery practices, and workplace service standards.
• Experience managing inventory controls, par levels, ordering, supply replenishment, vendor coordination, and basic expense tracking.
• Demonstrated ability to manage daily tactical execution while identifying opportunities to improve processes, controls, service levels, and team performance.
• Strong customer service orientation with the ability to support associates, business admins, senior leaders, vendors, and cross-functional partners.
• Excellent written and verbal communication skills, with the ability to provide clear updates, set expectations, and escalate issues appropriately.
• Strong organizational skills with the ability to manage multiple priorities, changing business needs, and time-sensitive requests.
• Ability to use systems, portals, spreadsheets, dashboards, or reporting tools to track work, inventory, service requests, and performance metrics
• Bachelor’s degree in business, operations, facilities management, logistics, or related field preferred, or equivalent combination of education and relevant work experience.
PHYSICAL REQUIREMENTS
SUPERVISORY RESPONSIBILITIES
Clerk, Mail