Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
- Success. Our winning team pursues excellence while learning and evolving
- Career growth. We develop industry leading talent because Ross grows when our people grow<
- Teamwork. We work together to solve the hard problems and find the right solution
- Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE
This Systems Administrator (Network Voice) will provide critical support for network and voice services, including the transition from legacy telephony platforms to Microsoft Teams Voice and other modern digital communications solutions. Responsibilities include operational support, incident management, vendor management, reporting, and ensuring the reliability and scalability of network voice services.
This role is essential to supporting the company's continued growth and expanding business operations. The position will help maintain operational stability, mitigate risk, and scale technology services to meet future organizational needs across our stores and enterprise locations.
The base salary range for this role is $92,400 – $148,500. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS
• Maintain network and telecom infrastructure hardware including ongoing software / firmware patches or upgrades and analysis.
• Analyze telecom/network performance, reacting to operational performance, and business-wide telecom/network issues; Participate on the L2/L3 production support team; Help identify and develop efficiency opportunities
• Maintain network health monitoring and alerting tools.
• Work with managed service providers, telecommunication providers, and other infrastructure teams.
• Incident Response, Operational Support and on-call duty are a requirement of this position.
• The ability to continuously improve systems and procedures & transform from current technology to next generation technology is needed.
• Network Infrastructure Troubleshooting
• VoIP & SIP Protocol Expertise
COMPETENCIES
QUALIFICATIONS & SPECIAL SKILLS REQUIRED
• 5+ years of experience supporting network, telecommunications, or infrastructure environments.
• Experience administering enterprise voice systems and telecommunications services.
• Experience using ServiceNow or similar ITSM platforms.
• Experience coordinating with external service providers and telecommunications carriers.
• Strong troubleshooting and incident management skills.
• Ability to create reports and analyze operational data.
• Excellent verbal and written communication skills.
• Ability to participate in an on-call rotation and support after-hours incidents as needed.
Preferred Qualifications:
• Experience supporting VoIP, SIP, SBCs, call routing, and unified communications technologies.
• Knowledge of network fundamentals including switching, routing, VPN, DNS, and DHCP.
• Experience supporting cloud-based communications platforms.
• Familiarity with ITIL service management practices.
• Experience working within data center or computer room environments.
• Microsoft, Cisco, or telecommunications-related certifications.
EDUCATION / CERTIFICATIONS
• Bachelor’s degree or equivalent experience.
PHYSICAL REQUIREMENTS
SUPERVISORY RESPONSIBILITIES
None
DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.