Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
- Success. Our winning team pursues excellence while learning and evolving
- Career growth. We develop industry leading talent because Ross grows when our people grow<
- Teamwork. We work together to solve the hard problems and find the right solution
- Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE
The Sr. HR Representative provides counseling and administrative services to Ross associates during their regulatory and extended leave of absence (LOA). The Administrator must ensure that the leaves are administered according to Ross policy and communicated effectively. Provide guidance to Associates, HR partners and managers on Leave of Absence policies and procedures. Effectively document, analyze and resolve complex leave issues such as Accommodations and Interactive Process. Work as needed with Benefits Manager, Legal and HR partners to recommend and implement process improvements and streamline administration. The Sr. HR Representative monitors the third-party LOA vendor to ensure timely processing of leave of absence requests. Must act promptly and decisively to alleviate problems, with accuracy, sensitivity, and confidentiality.
ESSENTIAL FUNCTIONS
Leave of Absence Administration
• Provide support and counsel to Associates, HR staff and/or business partners regarding leave of absence process, policies/legislation and other benefit issues related to leave of absence.
• Explain benefit continuation policies to associates during LOAs.
• Work with HR staff and business partners to resolve issues, ensure timely decisions are made, and communicate resolutions to appropriate individuals.
• Research and troubleshoot escalated issues with a focus on accuracy and customer service.
• Oversee and monitor TPA performance to make sure that approvals/denials or updates are done timely and accurately.
• Participate in regular meetings with TPA if needed, address issues and work to improve customer service satisfaction and administration.
• Participate in projects as assigned. Provide input and recommendations as necessary, review and comment on written materials for content changes and clarification of policies.
• Review LOA processes to recommend or implement more efficient processes.
• Conduct the interactive process to determine whether to grant extended leaves as an ADA accommodation.
• Document interactions and work product using case management system and approved letters.
Systems and Data Maintenance
• Maintain leave of absence data by entering status changes in the Payroll System.
• If needed, work with the Pay Leave Team to ensure accurate coordination of sick/vacation and ICP payments as well as benefit deduction adjustments.
• Research and resolve any data problems.
Other Job Duties
• Provide back-up and support to the LOA team as needed.
• Perform other duties as assigned by the manager.
• Answer benefits related questions and offer guidance to associates. Establish and maintain relationships with other Health and Welfare TPA vendors.
ESSENTIAL FUNCTIONS (cont.)
COMPETENCIES
QUALIFICATIONS & SPECIAL SKILLS REQUIRED
• Strong customer service skills with excellent problem solving. Establish and maintain positive working relationship with internal and external partners.
• At least three to five years of Leave of Absence administration experience with federal and state laws related to Leave (Ex: FMLA, ADA, CA CFRA, Pregnancy, Military)
• Bachelor’s Degree preferred.
• Strong customer service skills with excellent problem solving. Establish and maintain positive working relationship with internal and external partners.
• Demonstrated ability to:
o Work independently or with a team. Use thoughtful judgments on complex and sensitive issues
o Review changes in new or updated laws, analyze the impact on policies, procedures, and legal requirements.
o Gather and organize information from a variety of sources, identify problem areas and make recommendations or independently execute resolutions.
o Use on-line systems and databases as appropriate to support the work being performed.
o Attend to detail with accuracy.
• Good communication skills, both verbal and written, with diverse group of associates.
• Proficiency with Microsoft Office and PeopleSoft, payroll and HR Systems.
• Solid knowledge of LOA policies and applicable Federal and State regulations.
• Good communication skills, both verbal and written, with diverse group of associates.
EDUCATION / CERTIFICATIONS
• Bachelor’s Degree preferred.
PHYSICAL REQUIREMENTS
SUPERVISORY RESPONSIBILITIES
N/a