GENERAL PURPOSE
The Continuous Improvement Analyst will play a key role in identifying, evaluating, and implementing improvements to store processes, technologies, and business operations that enhance both the customer and associate experience while supporting sales growth and operational efficiency.
This role is responsible for analyzing large datasets to deliver actionable insights and quantify business impacts, including labor, payroll, sales performance, return on investment (ROI), budget implications, and capital investments.
The position also serves as a subject matter expert in Ross' store labor model and engineered labor standards, leveraging these tools to quantify payroll impacts for Store Operation initiatives. In addition, the Analyst develops expertise in store operations and conducts store visits to gather qualitative and quantitative feedback, validate assumptions, and identify improvement opportunities.
ESSENTIAL FUNCTIONS
• Design and execute financial and operational analytics to drive strategic improvement initiatives delivering measurable results in customer experience, associate productivity, and business performance.
• Analyze complex operational, labor, payroll, and business data to identify trends, opportunities, and actionable insights that support decision-making.
• Serve as a subject matter expert on store labor and payroll models, supporting ongoing maintenance, optimization, and continuous improvement efforts.
• Develop and conduct measurements of current and future Store processes. Estimate and later validate the reliability of method improvement labor saves.
• Provide support to Manager who serves as key point of contact for organization to understand impact of changes in the business on labor.
• Partner with IT on Labor Model system maintenance to ensure accurate production scheduling.
• Communicate changes to unplanned and planned payroll saves to Finance.
• Develop and maintain reporting, dashboards, and visualizations using tools such as Power BI, Excel, Snowflake, and other analytics platforms.
• Monitor industry trends, emerging technologies, and retail AI capabilities to identify opportunities for innovation and operational efficiencies.
• Support the development of decks, business cases, and written communications that effectively convey insights, recommendations, and project outcomes to leadership.
• Support change management and adoption efforts by developing training materials, process documentation, and job aids that promote consistent execution and sustainable results.
ESSENTIAL FUNCTIONS (cont.)
COMPETENCIES
QUALIFICATIONS & SPECIAL SKILLS REQUIRED
• Strong candidates will have a minimum of 1-2 years post college experience.
• Experience in retail, operations, business analysis, and continuous improvement strongly preferred
• Strong analytical, problem-solving, and critical-thinking skills.
• Technical proficiency in data analysis and reporting required; experience with business intelligence tools such as Microsoft Power BI, Tableau, SQL, and Python preferred.
• Ability to drive process improvement, change management, and execution of initiatives.
• High degree of reliability including accountability for daily, weekly, and long-term projects
• High comfort level working in ambiguous, rapidly changing environments and ability to work on multiple projects simultaneously
• Strong business acumen with a detail-oriented approach: Must pay very close attention to details and have the drive to get things right.
• Experience with labor planning, labor standards, or payroll analytics preferred; MOST® labor standards experience strongly preferred.
• Experience with MasterCard Test & Learn (APT) preferred.
EDUCATION / CERTIFICATIONS
Bachelor’s degree required. (Preferably in Finance, Analytics, Engineering, or related field.
PHYSICAL REQUIREMENTS
SUPERVISORY RESPONSIBILITIES
None